Patty McCord literally wrote the book on how to recruit, motivate and build the kind of effective teams that are the backbone of today’s most successful enterprises. Based on her 14-year tenure as chief talent officer at Netflix, Powerful: Building A Culture of Freedom and Responsibility cemented McCord’s position as the foremost authority on what it takes to create a motivated, engaged and productive workplace culture in the 21st century.
That’s why when McCord reacted with a shrug to a Founders Circle report showing that hyper-growth tech companies had surprisingly high attrition rates (25% in 2017, compared to a tech industry average of 13%), we couldn’t help but be intrigued. In a conversation with Founders Circle (edited for length and clarity below), McCord further explained why these types of fast-growing companies should think like sports teams, where retention is secondary to fielding the best players.
(This Q&A is part of a series of articles based on reactions from HR experts to Founders Circle’s retention report. For a different point of view—and advice on how to increase retention—read “How to retain star performers: Tips from HR pros.” Also, our conversation on culture with VC and entrepreneur Chris Barbin offers a broader take on the idea of building an environment that fosters employee loyalty.)